COVID-19 Protocol & Update

From the Carleton Suite Hotel

UPDATE (as of January, 2021)

As the COVID-19 situation rapidly evolves, rest assured that our hotel management team continues to follow the advice and guidance of leading health agencies and governments, taking the necessary steps to maintain a safe environment for our staff, residents and hotel guests.

  • Please be advised that effective July 7, 2020, the Medical Officer of Health for Ottawa Public Health has instructed every Operator of an Enclosed Public Space with the city of Ottawa to wear a face mask.  All persons entering or remaining in The Carleton Suite Hotel & Residences’ public areas, are therefore required to wear a mask or face covering at all times. All masks or face coverings must cover the nose, mouth and chin.
  • Hotel employees complete the Ottawa Public Health Screening Checklist prior to every shift
  • Essential visitors to the hotel complete the Ottawa Public Health Screening Checklist.
  • Guests arriving from outside of Canada must Quarantine for 14 days as per The Government of Canada.
  • Social-distancing measures have been implemented in all public, event and back-of-house areas of the hotel.
  • Protective barriers have been installed on our Front Desk.
  • Hand sanitizer is available in the common areas for your use.
  • Hygiene and cleanliness remain our top priority throughout every facet of our operations.
  • Our staff are trained in preventing the spread of germs.
  • Regular training is provided to hotel associates highlighting the latest safety and cleanliness guidance.
  • Each check out room will be placed in an incubation period for a minimum of 24 hours before it receives an enhanced “High Touch” deep cleaning service.
  • No Hotel personnel will enter a guest’s room during their stay without permission with the exception of emergency situations.
  • All “high-touch” areas in public spaces are treated with EPS rated hospital grade disinfectant/sanitizer using.
  • Back of House: In the spaces where our team members work ‘behind the scenes’, our hotel is increasing the frequency of cleaning and focusing on high-touch areas such as associate entrances, locker rooms and staff offices.
  • Our fitness centre hours will fluctuate depending on provincial /municipal guidelines and restrictions. The pool remains closed due to COVID.
  • Take a breath of clean air in our rooms.  All guestrooms have windows that open, providing fresh, outside air into your room.

As the COVID-19 global situation continues to evolve rapidly, the Government of Canada is taking a variety of measures at the border as part of its efforts to reduce the spread of COVID-19 in Canada.

The Government of Canada announced, as of November 21, 2020, new mandatory requirements applicable to travellers to Canada to submit COVID-related information digitally.

ArriveCAN was created as a secure and user-friendly tool to help travellers comply with these border measures. It is available as a mobile app or by signing in online. ArriveCAN allows travellers entering Canada by land, air or marine to submit mandatory information as required by Emergency Orders under the Quarantine Act.

We are very passionate about providing our guests with the warm hospitality that you have come to know us for. Despite all these new precautions and procedures, we want you to feel as welcome and ‘at home’ as always.

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